Comparison
Spotless Pro vs Customer Factor
Of the tools we compare against, Customer Factor is the closest to us: it was built for window cleaners and pressure washers, it's priced flat, and it has been around for well over a decade. It also bundles more than we do. Here's the honest side by side.
What Customer Factor has that we don't
If any of these matter to you, Customer Factor is the right call.
QuickBooks sync, included
Desktop or Online, part of the subscription. We offer a Monthly Sales Summary for a single manual entry; direct sync is planned, not shipped.
Email marketing and drip campaigns
Automated follow-ups for tentative customers, thank-you emails, up to fifty-step sequences. We send confirmations, reminders, estimates, invoices and receipts, nothing promotional.
Profit and loss, expenses, mileage
Their reporting reaches into bookkeeping: P&L, expense tracking, income forecasting, job profitability by location. Ours stays operational: revenue, aging, crew, conversion, referrals, and the monthly summary.
Choice of card processor
Square, Stripe or Worldpay. We're Stripe only, settling to your own Stripe account.
Unlimited employees on one plan
Their single plan includes unlimited employees and sub-users. Our Crew plan also has no per-user fees, but our Solo plan is one person.
A long track record
Years of customers in exactly this trade. We're new, built by one cleaning business for itself first.
What Spotless Pro does differently
Not more. Narrower, and built around how a cleaning business actually runs.
Card reader payments in the app
Take a card on the spot with a Stripe reader from the iPhone or iPad app, at the in-person rate. Customer Factor's card payments run through emailed invoice links.
Sales tax that follows the service address
Jurisdictions matched from the address, items taxed and labor not where the state works that way, and totals by jurisdiction for your bookkeeper.
A referral program that pays out automatically
Codes on receipts, a discount for the friend, a gift card for the referrer once the job is paid, with a report of what it earned. $10/mo add-on.
A crew-specific field app
Crew members see their jobs, directions, access notes, photos, clock in and out, and collect payment. Owners and admins get the full app on iPhone, iPad and Android.
Customizable lead form with returning-customer matching
Your own questions and colours on the estimate request form; repeat customers are matched to their record instead of duplicated.
Lower entry price
$19/mo solo, $29/mo for a crew. Fewer bundled extras is part of why.
Pricing, side by side
Customer Factor prices as of October 2026, from their pricing page. Check there for current figures.
Customer Factor
| One plan | Flat monthly price — see their pricing page | Unlimited employees and sub-usersTexting billed per message; a three-tier structure is planned |
Spotless Pro
| Solo | $19/mo or $194/yr | 1 owner |
| Crew | $29/mo or $296/yr | Owner, admins and unlimited crewNo per-user fees |
| Referral Program | +$10/mo | Optional add-on |
Choose Customer Factor if…
- You want QuickBooks sync today, included in the price.
- Email drip campaigns and automated follow-ups matter to your sales process.
- You want P&L and expense tracking inside the same tool.
- You'd rather use Square or Worldpay than Stripe.
- You value a long-established vendor in this exact trade.
Choose Spotless Pro if…
- You take cards in person and want the reader built into the app.
- Sales tax across towns or states has been a headache.
- You want a referral program that runs itself.
- Your crew needs a focused field app rather than the full owner app.
- You'd rather pay less and keep bookkeeping in your accounting software.
Try it on a real job
Fourteen days free, no commitment. If Customer Factor turns out to be the better fit for you, no hard feelings.
Start Free TrialNot sure which fits? Ask us— we'll tell you honestly.